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FREE shipping and RETURN to and from countries of EU, excluded ISLANDS and articles priced below 79,- euro - Cheap shipping rates for the rest of the world
FREE shipping and RETURN to and from countries of EU, excluded ISLANDS and articles priced below 79,- euro - Cheap shipping rates for the rest of the world

Refund policy

Returns & Refund Policy

We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

Free Shipping & Return Information

We provide free shipping to many countries worldwide.

  • Customers within the European Union are eligible for free returns, excluding islands.
  • Returns from islands and countries outside the European Union must be arranged and paid for by the customer. We can help them to find cheap rates.

Return Eligibility

To qualify for a return, items must be:

  • Unworn and unused
  • With all tags attached
  • In the original packaging

How to Start a Return

To begin a return request, contact us at chaplinshoes@kpnmail.nl with your order details.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.

Exchanges

The fastest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order for the desired item.

Refunds

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.